FAQ

I purchased the "Fool Moon" in PREORDER, how long will it take for it to be ready?
The ceramic is handmade, and has processing times ranging from 15 to 25 days.
How long does the courier take to deliver?
Generally the courier takes from 24 to 72 hours, there may be delays during the Christmas period.
Can I track the shipment?
Of course, you can ask me for the track id code to be able to follow it.
How does the InPost shipping method work?

InPost is an innovative package shipping and collection service that offers the convenience of collecting and delivering packages via a network of automated lockers. Customers can ship or collect their packages at any time, 24/7, using lockers strategically placed in accessible locations such as supermarkets or petrol stations. The process is fast, secure and flexible, offering a cost-effective alternative to traditional shipping services. To find the most convenient locker for you, search for it at this link and then after making the purchase and choosing the InPost option at checkout, let me know in the Contact section or in DM on Instagram.

How does laboratory collection work?

At checkout you choose it as an option, then if the product is ready for delivery you will be contacted as soon as possible to make an appointment according to the respective availability and you can stop by Viale Dante Alighieri 17 Pessano con Bornago (MI).

However, if the creation is on pre-order, you will be contacted when the purchased piece is ready and an appointment will be made for collection.

My purchase is a gift, is it possible not to include prices and possibly a greeting card with a message from me?
Absolutely yes, I will send you the payment receipt by email and I will take care of creating a card with your best wishes. Write me in the contact section after purchase.
I would like to give the wall moon as a gift, is it possible to personalize it with a date?
Yes, I will offer the service of personalizing writings, dates or names by applying a special non-removable vinyl to the back of the item. Remember to choose the "with Personalization" option at the time of purchase and then write to me in the contact section the date you want to insert.
I purchased the mug, but is it just decorative?
The cup, like all the pieces made by me, are created with special food safe glazes. So it is also possible to put hot and cold drinks in contact with it like a normal cup. It should absolutely not be placed in the microwave or dishwasher.

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